Privacy Law

Chapter 3 page 17

The Canada government adopted the Personal Information Protection and Electronic Documents Act (PIPEDA) in April 2000. PIPEDA made into law ten principles set out by the Canadian Standards Association (CSA) in 1996.

The Act provides protection for personal information and grants legal status to electronic documents. For example, the Act requires firms to:

* Obtain consent when they collect, use or disclose personal information.
* Provide a product or service even if an individual refuses consent to the collection, use or disclosure of personal information, unless that information is essential to the transaction.
* Collect information by fair and lawful means.
* Have personal information policies that are clear, understandable and readily available.

The federal law also established a Privacy Commissioner as an oversight mechanism.
Clients are entitled to file a complaint against a financial institution for its apparent breach of compliance with the measures in the federal law for protecting their personal information.

The Privacy Commissioner is empowered to:
* Receive complains
* Conduct investigations
* Attempt to resolve complains
* Audit the personal information management practices of an organization

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